Privacy Policy

The information we collect depends on how you interact with Industrial CleanWorks.

Contact Information

We may collect information such as:

• First and last name
• Email address
• Telephone number
• Property or service address
• Preferred method of communication

Service and Booking Information

When requesting a quote or scheduling services, we may collect:

• Residential or commercial property information
• Service location
• Requested cleaning service
• Number of bedrooms and bathrooms
• Approximate square footage
• Requested service date and scheduling preferences
• Add ons or specialty service requests
• Cleaning priorities and instructions
• Access instructions when voluntarily provided
• Photographs or other information submitted in connection with a service request

We use this information to properly evaluate, quote, schedule, manage, and perform the services you request.

Payment and Transaction Information

When you purchase services, certain billing and transaction information may be processed through third party payment service providers.

Industrial CleanWorks does not need to independently store complete payment card numbers when those transactions are securely processed by an authorized payment processor.

We may retain transaction records such as the amount paid, service purchased, payment status, refunds, invoices, and related accounting information.

Communications

If you contact Industrial CleanWorks by telephone, text message, email, website form, chat, or another communication channel, we may retain information contained in those communications for customer service, scheduling, quality assurance, recordkeeping, and business operations.

Website and Device Information

When you use our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Approximate location derived from network information
• Date and time of visits
• Website interactions
• Cookie and similar technology identifiers

This information helps us maintain, secure, analyze, and improve our website and customer experience.

Employment Information

If you inquire about employment or apply to work with Industrial CleanWorks, we may collect information such as your name, telephone number, email address, city, availability, work experience, qualifications, and other information you voluntarily provide.

Employment related information may be handled separately from customer information and used solely for legitimate recruiting and workforce management purposes.

We may collect information:

• Directly from you
• Through quote and booking forms
• Through telephone calls and text messages
• Through email communications
• Through website chat or concierge features
• Through payment processors
• Through scheduling or customer management systems
• Automatically when you use our website
• Through cookies, analytics, and similar technologies
• From service providers that assist us in operating our organization

Industrial CleanWorks may use personal information to:

• Provide quotes and estimates
• Schedule and perform cleaning services
• Confirm, modify, or cancel appointments
• Communicate regarding upcoming services
• Process payments and transactions
• Provide invoices and receipts
• Respond to questions and customer service requests
• Manage recurring service plans
• Maintain service and customer records
• Improve service quality and customer experience
• Personalize website experiences
• Operate, maintain, and improve our website
• Prevent fraud, misuse, and security incidents
• Perform internal analytics and business planning
• Conduct marketing where permitted by law and your communication preferences
• Recruit and evaluate prospective team members
• Comply with legal, regulatory, accounting, insurance, and contractual obligations

We seek to collect only information reasonably necessary for legitimate operational purposes.

If you provide your telephone number to Industrial CleanWorks, we may use it to communicate with you regarding quotes, appointment confirmations, scheduling, service updates, customer support, and other matters related to your relationship with us.

Where you separately consent to promotional communications, we may also send marketing or promotional messages.

Mobile information and text messaging consent will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.

Information may be provided to vendors that help Industrial CleanWorks deliver communications, such as telecommunications, customer relationship management, scheduling, or messaging service providers, solely as necessary to provide those services on our behalf.

Consent to receive marketing text messages is not a condition of purchasing cleaning services.

Message and data rates may apply. Message frequency may vary.

You may opt out of applicable promotional text communications at any time by replying STOP or using another reasonable opt out method provided in the communication. You may contact us for assistance regarding messaging preferences.

Federal communications rules provide consumers with rights to revoke consent to certain automated calls or text messages through reasonable methods.

Industrial CleanWorks may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

• Remember website preferences
• Measure website usage
• Understand how visitors interact with our pages
• Improve navigation and performance
• Identify technical problems
• Evaluate marketing effectiveness
• Protect the website against fraud and misuse

Certain cookies may be necessary for website functionality, while others may support analytics or advertising.

Your browser may allow you to block, delete, or restrict cookies. Certain website features may not function properly if cookies are disabled.

Industrial CleanWorks does not sell personal information as part of its ordinary business operations.

We may disclose personal information to trusted service providers when reasonably necessary to operate our organization and deliver requested services.

These providers may include:

• Website hosting and technology providers
• Customer relationship management platforms
• Scheduling and booking platforms
• Payment processors
• Email and communications providers
• SMS and telephone providers
• Analytics providers
• Marketing and advertising platforms
• Insurance, accounting, legal, or professional service providers
• Independent service professionals or subcontractors when necessary to fulfill a customer's requested service

Service providers are expected to process information only for authorized business purposes and subject to applicable contractual and legal requirements.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful governmental requests, protect the safety and rights of customers or personnel, investigate fraud, enforce agreements, or protect Industrial CleanWorks and its assets.

If Industrial CleanWorks participates in a merger, acquisition, financing, reorganization, or sale of business assets, relevant information may be transferred as part of that transaction subject to applicable law.

Industrial CleanWorks may use advertising, analytics, and measurement technologies to understand website performance and improve marketing effectiveness.

Depending upon the technology used, these systems may process device information, cookie identifiers, website activity, referral information, or similar technical data.

Where applicable law requires consent or provides an opt out right regarding targeted advertising or certain forms of data sharing, Industrial CleanWorks will honor those requirements.

Industrial CleanWorks may use automated technologies or artificial intelligence enabled tools to assist with functions such as customer inquiries, scheduling assistance, quote preparation, website navigation, communication support, analytics, and internal operations.

Information submitted through these systems may be processed by technology providers operating on behalf of Industrial CleanWorks.

Automated tools are intended to support our operations and customer experience and do not replace our commitment to appropriate human oversight when necessary.

Industrial CleanWorks retains personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and service records
• Manage recurring relationships
• Resolve disputes
• Maintain financial and accounting records
• Meet insurance requirements
• Prevent fraud
• Enforce agreements
• Comply with applicable legal obligations

Retention periods may vary depending upon the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may securely delete, anonymize, or otherwise dispose of it in accordance with our operational requirements.

Industrial CleanWorks takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, database, or electronic transmission system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

The Federal Trade Commission recommends that organizations identify the information they maintain, limit unnecessary collection, protect retained information, dispose of information appropriately, and maintain plans for security incidents.

Depending upon your state of residence and applicable law, you may have certain rights regarding your personal information.

These may include the right to request:

• Confirmation of whether we process your personal information
• Access to personal information maintained about you
• Correction of inaccurate information
• Deletion of certain personal information
• A portable copy of certain information
• Opt out of certain targeted advertising activities
• Opt out of certain sales or sharing of personal information
• Withdrawal of certain previously provided consent

Industrial CleanWorks will honor verified privacy requests when required by applicable law.

We will not unlawfully discriminate against an individual for exercising applicable privacy rights.

The Texas Data Privacy and Security Act provides rights including access, correction, deletion, portability, and certain opt outs for covered processing activities. Texas generally exempts businesses meeting the federal definition of a small business from most provisions of the Act, although restrictions remain concerning the sale of sensitive data without consent.

Certain California privacy rights apply only when a business falls within the coverage requirements of the California Consumer Privacy Act.

If Industrial CleanWorks becomes subject to the California Consumer Privacy Act or another applicable California privacy law, eligible California residents will be provided the rights and disclosures required under applicable law.

The California Privacy Protection Agency currently identifies coverage thresholds including annual gross revenue of at least $26.625 million, buying, selling, or sharing personal information of 100,000 or more California residents or households, or deriving at least 50 percent of annual revenue from selling or sharing California residents' personal information.

Industrial CleanWorks services and website are intended for adults seeking residential or commercial cleaning services.

We do not knowingly solicit or collect personal information directly from children under 13 through our website.

If we learn that information has been collected from a child in circumstances requiring deletion under applicable law, we will take appropriate steps to remove that information.

Our website may contain links to third party websites, payment platforms, scheduling services, social media platforms, or other external services.

Industrial CleanWorks is not responsible for the privacy practices of independently operated third parties.

We encourage users to review the privacy practices of third party services they choose to access.

Industrial CleanWorks may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

When material revisions are made, the updated Privacy Policy will be posted on this page and the Last Updated date will be revised.

Continued use of our website following publication of an updated Privacy Policy constitutes acknowledgment of the revised policy to the extent permitted by applicable law.