Terms & Conditions

Industrial CleanWorks provides professional residential, commercial, carpet and floor care, fabric care, and specialty cleaning services.

Services may include, but are not limited to:

• Residential cleaning
• Recurring maintenance cleaning
• Deep cleaning
• Move-in and move-out cleaning
• Airbnb and short-term rental turnovers
• Commercial and janitorial cleaning
• Carpet cleaning
• Tile and grout cleaning
• Hard surface floor care
• Upholstery and fabric cleaning
• Mattress cleaning
• Window cleaning
• Post-construction cleaning
• Organization services
• Customized residential and commercial cleaning solutions

The specific services included in your appointment are determined by the service selected, written estimate, proposal, work order, invoice, booking confirmation, service agreement, or other written agreement between you and Industrial CleanWorks.

Services not expressly included within the confirmed scope of work may require an additional charge.

Quotes provided through our website, telephone, email, text message, or other communication may be based on information supplied by the customer.

Customers are responsible for providing accurate information regarding the property, its condition, approximate square footage, number of rooms or service areas, requested services, access conditions, and any unusual circumstances that could materially affect the service.

Unless expressly identified as a guaranteed fixed price, an initial estimate may be adjusted if the actual property condition or service requirements materially differ from the information originally provided.

Circumstances that may result in a change to the service scope or price include:

• Excessive buildup
• Heavy soil or staining
• Excessive pet hair
• Excessive trash or debris
• Larger than represented square footage
• Additional rooms or service areas
• Post-construction materials or debris
• Biohazards or hazardous conditions
• Additional requested services
• Conditions requiring substantially more labor, supplies, time, or specialized equipment

Industrial CleanWorks will communicate any material change in pricing or scope before performing additional work whenever reasonably practical.

Additional services or material charges requiring customer approval will not be intentionally performed and charged without first receiving authorization.

Submitting an online form, contacting Industrial CleanWorks, or requesting a quote does not by itself constitute a confirmed appointment.

An appointment is considered confirmed when Industrial CleanWorks provides confirmation through our booking platform, email, text message, telephone, invoice, proposal, or another authorized communication channel.

Appointment times may represent either an exact appointment time or an arrival window depending on the service.

Industrial CleanWorks makes reasonable efforts to arrive within the scheduled period. Circumstances including traffic, weather, previous service conditions, emergencies, equipment issues, staffing disruptions, or other circumstances outside our reasonable control may affect arrival times.

When reasonably possible, customers will be notified of material delays or schedule changes.

Payment terms will be disclosed through the applicable estimate, proposal, invoice, booking confirmation, recurring service agreement, service agreement, or checkout process.

Unless otherwise agreed in writing, payment is due according to the payment terms associated with the applicable service.

Industrial CleanWorks may accept payment through payment methods made available through our website, booking system, invoice, or authorized payment processor.

Certain services may require:

• A deposit
• Payment preauthorization
• Partial advance payment
• Full advance payment
• Payment upon service completion
• Milestone payments for larger projects

Deposits, when required, will ordinarily be applied toward the final balance for the applicable service unless otherwise disclosed.

Commercial projects, recurring commercial accounts, or contract services may be subject to separate payment terms contained in the applicable proposal, agreement, work order, or contract.

When you provide a payment method through an authorized payment system, you authorize Industrial CleanWorks and its authorized payment processor to charge amounts you have approved in connection with the applicable service.

Approved charges may include:

• Service charges
• Deposits
• Approved add-on services
• Cancellation fees
• Rescheduling fees
• Recurring service payments
• Other charges disclosed and agreed to as part of the transaction

Industrial CleanWorks will not knowingly process arbitrary charges unrelated to an authorized service, transaction, or disclosed policy.

Industrial CleanWorks understands that schedules may change. Because each confirmed appointment reserves dedicated time, personnel, and operational resources, timely notice is required when canceling or rescheduling.

24-Hour Cancellation Policy

Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment are subject to a $50 cancellation or rescheduling fee.

A $50 fee may also apply when:

• The customer is unavailable at the scheduled service time
• Industrial CleanWorks cannot obtain authorized access to the property
• A service professional has already been dispatched and the appointment is canceled or rescheduled
• The customer fails to provide information or access reasonably necessary to begin the scheduled service
• Conditions within the customer's reasonable control prevent the scheduled service from beginning

Whenever reasonably possible, customers should provide at least 24 hours' notice before the scheduled appointment to cancel or reschedule without a fee.

Exceptions may be considered at Industrial CleanWorks' discretion for emergencies or circumstances reasonably outside the customer's control.

If Industrial CleanWorks initiates a cancellation or rescheduling, the customer will not be charged a cancellation or rescheduling fee for that change.

Industrial CleanWorks will make reasonable efforts to arrange an alternative service time when an appointment must be rescheduled.

The customer is responsible for providing safe and timely access to the property and all areas included in the scheduled service.

Access may include:

• Being present at the property
• Providing an authorized entry code
• Providing key access
• Coordinating access with property management
• Providing other mutually agreed access instructions

Customers are responsible for ensuring that any codes, keys, gates, security systems, property management instructions, or other access methods are functioning and authorized before the scheduled service.

If Industrial CleanWorks cannot access the property or required service areas at the scheduled time, the appointment may be treated as an unsuccessful service visit, late cancellation, or rescheduling.

Applicable charges may apply when personnel and resources have been reserved or dispatched for the appointment.

Unless otherwise agreed in advance, the customer is responsible for ensuring that utilities reasonably necessary to perform the scheduled cleaning service are available and operational.

These may include:

• Running water
• Electricity
• Appropriate lighting
• Working climate conditions when reasonably necessary for safe service

If essential utilities are unavailable and substantially prevent the scheduled work from being performed, Industrial CleanWorks may:

• Perform only the services reasonably possible;
• Reschedule the affected portion of the service; or
• Terminate the appointment when the service cannot safely or reasonably continue.

Charges may apply based on services actually performed, personnel and resources committed to the appointment, travel, supplies used, and the applicable booking terms.

Customers are responsible for providing accurate information about the property and making reasonable preparations for service.

Unless organization or decluttering services have specifically been purchased, customers should remove excessive personal belongings or clutter that would prevent reasonable access to surfaces included in the cleaning service.

Customers are also responsible for:

• Securing cash, jewelry, medications, firearms, confidential records, collectibles, and other valuables
• Identifying fragile, unstable, previously damaged, or high-value items
• Notifying Industrial CleanWorks of broken, loose, or improperly secured fixtures
• Informing Industrial CleanWorks of surfaces requiring specialized treatment
• Disclosing known hazards or unsafe conditions
• Providing appropriate property access
• Securing pets when necessary
• Disclosing manufacturer instructions or restrictions known to the customer that could materially affect cleaning

Industrial CleanWorks is not responsible for cleaning areas that cannot reasonably be accessed because of excessive belongings, restricted access, unsafe conditions, customer-requested exclusions, or undisclosed hazards.

Customers should notify Industrial CleanWorks of animals present at the property when their presence may affect the safe or efficient performance of services.

Pets should be appropriately secured if they may interfere with service, enter active work areas, escape through doors opened during service, or create a safety concern.

Industrial CleanWorks is not responsible for escaped pets when a customer has failed to reasonably secure the animal before service.

Industrial CleanWorks personnel may decline to enter or remain in an area containing an animal that they reasonably believe presents a health or safety risk.

The safety of our customers, personnel, service professionals, and property is a priority.

Customers must disclose known conditions that may create an unusual health or safety risk.

Industrial CleanWorks reserves the right to stop, decline, postpone, or modify service when personnel encounter circumstances including:

• Human or animal waste beyond ordinary cleaning conditions
• Blood or bodily fluids
• Needles or sharps
• Hazardous chemicals or substances
• Suspected asbestos
• Dangerous mold conditions
• Significant pest infestations
• Unsecured aggressive animals
• Unsafe structural conditions
• Illegal substances or activities
• Weapons presenting an unsafe condition
• Other conditions reasonably considered hazardous

Specialized biohazard, hazardous-material, pest-remediation, mold-remediation, asbestos-remediation, or similar services are not included unless expressly agreed upon in writing.

If an undisclosed hazardous condition prevents completion of the scheduled service, charges may apply for labor, travel, equipment, supplies, or services already performed or committed to the appointment.

Industrial CleanWorks is committed to exceptional workmanship. However, professional cleaning cannot always restore every surface, fabric, fixture, or material to original or like-new condition.

Results may be affected by:

• Age
• Normal wear
• Permanent staining
• Discoloration
• Sun damage
• Chemical damage
• Previous improper cleaning
• Material deterioration
• Scratches
• Etching
• Hard-water damage
• Permanent odors
• Dye loss
• Grout deterioration
• Flooring finish deterioration
• Preexisting damage

Cleaning may reveal defects, discoloration, staining, deterioration, or damage that was previously obscured by soil, furniture, debris, residue, or buildup.

Industrial CleanWorks does not guarantee removal of every stain, odor, discoloration, mark, defect, or permanent condition.

Certain surfaces, fabrics, flooring materials, fixtures, finishes, stone, wood, upholstery, rugs, or other materials may react differently to cleaning agents, agitation, moisture, heat, extraction, polishing, or other cleaning processes.

Customers should disclose known manufacturer restrictions, special-care instructions, previous treatments, or material concerns before service.

Where appropriate, Industrial CleanWorks may test a product or cleaning method in an inconspicuous area before proceeding.

Industrial CleanWorks reserves the right to decline, stop, or modify treatment when our personnel reasonably determine that proceeding could create an unacceptable risk of damage.

Industrial CleanWorks is committed to delivering consistent, professional service according to the confirmed scope of work.

If you believe an area included within your confirmed service was not properly completed, please notify Industrial CleanWorks within 24 hours of service completion.

When appropriate, Industrial CleanWorks may:

• Review photographs or other service documentation
• Request additional information
• Contact the customer regarding the concern
• Inspect the affected area
• Return to address an eligible workmanship concern

Our preferred resolution for a legitimate workmanship concern is the opportunity to correct the affected area.

Customers must provide Industrial CleanWorks a reasonable opportunity to evaluate and, when appropriate, correct the reported concern before other remedies are considered.

Notification of a service concern does not automatically entitle the customer to a full or partial refund.

Concerns involving services outside the purchased scope, permanent stains or damage, preexisting conditions, inaccessible areas, customer-requested exclusions, conditions previously disclosed, or issues reported after the 24-hour notification period may not qualify for complimentary corrective service.

Industrial CleanWorks personnel and authorized service professionals are expected to exercise reasonable care while performing services.

If property is accidentally damaged during service and Industrial CleanWorks may reasonably be responsible, the customer should notify Industrial CleanWorks as soon as reasonably possible after discovering the damage and provide sufficient information for us to investigate the matter.

Industrial CleanWorks may request:

• Photographs
• Receipts
• Proof of ownership
• Purchase information
• Repair estimates
• Inspection of the affected item or property

Depending upon the circumstances, an appropriate resolution may include repair, replacement, reasonable reimbursement, submission of an insurance claim, or another mutually agreed resolution.

Industrial CleanWorks is not responsible for damage resulting from:

• Preexisting damage
• Ordinary wear and tear
• Improper installation
• Loose or unstable fixtures
• Deteriorated materials
• Defective products
• Items improperly secured
• Manufacturer defects
• Customer-supplied chemicals or equipment
• Failure to disclose known special-handling requirements
• Conditions not reasonably observable before service

Customers should secure particularly valuable, fragile, sentimental, or irreplaceable property before cleaning begins.

Industrial CleanWorks is not responsible for cash, jewelry, valuable documents, collectibles, medications, financial instruments, firearms, or other high-value personal property that has not been reasonably secured before service.

Customers should remove or secure fragile, sentimental, highly valuable, confidential, or irreplaceable items before personnel arrive.

Customers should inform Industrial CleanWorks before service of any item requiring unusual or specialized handling.

Customers enrolled in recurring services or maintenance programs may receive pricing, scheduling priority, service frequency benefits, or other features associated with the applicable program.

Recurring service pricing may be based upon maintaining an agreed service frequency.

If the service frequency changes, appointments are repeatedly skipped, the condition of the property materially changes, the scope of service changes, or substantially more time or labor becomes necessary, pricing may be reevaluated.

Any automatic or recurring payment authorization will be disclosed during enrollment or within the applicable service agreement.

Customers may discontinue recurring services according to the cancellation provisions presented when enrolling and any applicable written agreement.

Benefits, discounts, or priority scheduling associated with a recurring program may end when recurring service is discontinued.

Industrial CleanWorks may use employees, independent service professionals, subcontractors, specialty providers, or other authorized personnel to fulfill services when appropriate.

Authorized personnel performing services on behalf of Industrial CleanWorks are expected to comply with applicable Industrial CleanWorks service standards, procedures, and quality expectations.

The assignment of a particular individual or service professional is not guaranteed unless expressly agreed in writing.

Industrial CleanWorks may substitute qualified personnel when reasonably necessary to maintain scheduling, service continuity, or operational requirements.

Industrial CleanWorks may photograph or otherwise document service areas before, during, or after service when reasonably necessary for legitimate operational purposes, including:

• Quality assurance
• Property condition documentation
• Service verification
• Before-and-after service documentation
• Damage documentation
• Training and quality control
• Dispute resolution
• Internal operational records

Industrial CleanWorks will make reasonable efforts to avoid unnecessarily capturing confidential or sensitive personal information.

Photographs or recordings obtained for internal operational purposes are separate from photographs used for public marketing or advertising.

Industrial CleanWorks will obtain appropriate permission before publicly using identifiable photographs of a customer's property, belongings, or other identifiable information for advertising or promotional purposes where permission is required.

The Industrial CleanWorks website is provided for informational, quoting, booking, communication, customer-service, account, and commercial purposes.

Users agree not to:

• Interfere with website operation or security
• Attempt unauthorized access to systems or information
• Introduce malware, viruses, or malicious code
• Scrape, copy, or reproduce protected content without authorization
• Use the website for fraudulent or unlawful purposes
• Impersonate another individual or organization
• Submit knowingly false or misleading information
• Attempt to interfere with another person's use of the website

Industrial CleanWorks may modify, suspend, restrict, or discontinue website functions when reasonably necessary.

By providing your contact information and communicating electronically with Industrial CleanWorks, you consent to receiving communications reasonably necessary to manage your inquiry, booking, purchase, or service relationship.

These communications may include:

• Quote responses
• Appointment confirmations
• Scheduling communications
• Arrival notifications
• Service updates
• Payment notifications
• Receipts
• Customer service communications
• Quality-assurance communications
• Follow-up communications regarding completed services

Promotional or marketing communications will be handled in accordance with applicable law, your consent where required, and the Industrial CleanWorks Privacy Policy.

Where applicable, customers may withdraw consent to automated promotional text communications through a reasonable opt-out method, including replying STOP when that functionality is available.

Message and data rates may apply. Message frequency may vary.

Opting out of promotional communications does not necessarily prevent Industrial CleanWorks from sending communications reasonably necessary to administer an existing transaction, appointment, account, or service relationship where permitted by law.

The Industrial CleanWorks name, logos, trademarks, website design, graphics, service descriptions, proprietary materials, Structured Cleaning System materials, photographs owned by Industrial CleanWorks, written content, training materials, and other protected brand assets may be protected by applicable intellectual property laws.

No Industrial CleanWorks website content or proprietary material may be reproduced, distributed, modified, copied, republished, or commercially exploited without authorization except as otherwise permitted by law.

Our website and business operations may utilize third-party providers for services such as:

• Payment processing
• Website hosting
• Scheduling and booking
• Telephone and text communications
• Email communications
• Analytics
• Customer relationship management
• Mapping and location services
• Advertising and marketing
• Other operational or technology services

Industrial CleanWorks is not responsible for the independent acts, policies, websites, or services of third-party providers except to the extent responsibility cannot lawfully be excluded.

Customers who access an independently operated third-party service may also be subject to that provider's terms and privacy practices.

To the maximum extent permitted by applicable law, Industrial CleanWorks will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to use of the website or services.

Nothing in these Terms & Conditions is intended to waive, restrict, or eliminate any right, obligation, liability, or remedy that cannot lawfully be waived or limited.

Claims involving alleged property damage will be handled according to the Damage & Breakage provisions of these Terms & Conditions.

Industrial CleanWorks will not be responsible for delays or inability to perform services caused by circumstances reasonably outside our control.

Such circumstances may include:

• Severe weather
• Natural disasters
• Utility outages
• Government actions
• Road closures
• Emergencies
• Equipment failures
• Significant staffing or labor disruptions
• Unsafe property conditions
• Building or property access restrictions
• Other extraordinary circumstances outside our reasonable control

Industrial CleanWorks will make reasonable efforts to communicate material disruptions and reschedule affected services when appropriate.

Industrial CleanWorks is committed to addressing customer concerns professionally and in good faith.

Before initiating formal legal proceedings regarding a service-related dispute, customers are encouraged to contact Industrial CleanWorks and provide a reasonable opportunity for us to investigate and attempt to resolve the matter.

Nothing in these Terms & Conditions prevents either party from exercising rights or remedies available under applicable law.

These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any legal proceeding arising from these Terms & Conditions or services provided by Industrial CleanWorks will be handled in a court having lawful jurisdiction unless the parties otherwise agree in writing.

If any provision of these Terms & Conditions is determined by a court or other authority of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

Industrial CleanWorks may update these Terms & Conditions periodically to reflect changes in our services, website, technology, operational policies, or applicable legal requirements.

The current version will be posted on our website with a revised Last Updated date.

Changes will apply prospectively unless applicable law or a separate written agreement provides otherwise.

Continued use of the website or purchase of future services following an update will be subject to the version of the Terms presented or otherwise applicable at that time.

These Terms & Conditions, together with any applicable estimate, proposal, invoice, work order, service agreement, booking confirmation, Privacy Policy, and written project-specific terms, constitute the applicable agreement concerning the services addressed by those documents.

If a signed commercial contract, project-specific agreement, or other individually negotiated written agreement conflicts with these general Terms & Conditions, the project-specific or individually negotiated written agreement will control to the extent of the conflict.